If you’re going to talk about politics—or really anything potentially divisive and emotionally charged—these four suggestions from Harvard Business Review can help:
- Focus on learning
- Ask for permission
- Show respect
- Focus on common ground
HBR used actors to represent different styles of communication in a study:
The results were remarkable. When the actors used the four simple skills, they were:
- Five times more likely to be seen as diplomatic
- Four times more likely to be seen as likeable
- Three times more likely to be seen as knowledgeable
- 140% more persuasive
- 140% more likely to stay in dialogue with others
- 180% more likely to maintain relationships with others
- When these same actors didn’t use the four skills, observers labeled them as “abrasive,” “unlikeable,” and “ignorant.”