Two years ago a nail embedded itself in my car’s tire. I went to the tire shop around the corner from my house, because they advertised and were close by. They told me I needed to buy two new tires.
I left and went to America’s Tire Company to compare tire prices. They fixed it for free.
Guess which one I went to when I actually needed new tires?
I went back to ATC today to fix another puncture, because it’s their policy to try repairing the hole first, and they’ll do it for free.
This isn’t for customers only. It’s not a first-time-free. It’s pure customer service.
And they have my business for life.